:root{color-scheme:light;font-family:Microsoft YaHei UI,PingFang SC,Noto Sans CJK SC,Source Han Sans SC,sans-serif;color:#17202c;background:#f4f6f8;font-synthesis:none;text-rendering:optimizeLegibility;--bg: #f4f6f8;--surface: #ffffff;--surface-soft: #f8fafb;--surface-muted: #edf1f4;--ink: #17202c;--ink-soft: #344252;--muted: #697687;--line: #dce2e8;--line-strong: #c7d0d9;--primary: #1f62d0;--primary-dark: #174da5;--primary-soft: #eaf1fd;--coral: #d94f4a;--coral-soft: #fff0ee;--teal: #0e856f;--teal-soft: #e8f6f2;--amber: #a76208;--amber-soft: #fff4de;--navy: #172b4d;--slate-soft: #edf0f3;--shadow-sm: 0 1px 2px rgb(23 32 44 / 5%);--shadow-md: 0 12px 34px rgb(23 32 44 / 8%)}*{box-sizing:border-box;scrollbar-width:thin;scrollbar-color:rgb(23 32 44 / 10%) transparent}*::-webkit-scrollbar{width:4px;height:4px}*::-webkit-scrollbar-track{background:transparent}*::-webkit-scrollbar-thumb{border-radius:999px;background:#17202c1a}*::-webkit-scrollbar-thumb:hover{background:#17202c38}html{min-width:320px;background:var(--bg)}body{min-width:320px;min-height:100vh;margin:0;background:var(--bg)}button,input,textarea,select{font:inherit}button{color:inherit}button,select{cursor:pointer}button:disabled{cursor:not-allowed;opacity:.62}h1,h2,h3,p{margin-top:0}h1,h2,h3,strong{letter-spacing:0}h1{margin-bottom:12px;font-size:clamp(32px,4vw,48px);line-height:1.14}h2{margin-bottom:8px;font-size:22px;line-height:1.3}h3{margin-bottom:6px;font-size:17px;line-height:1.35}p{line-height:1.7}.app-shell{min-height:100vh}.site-header{position:sticky;z-index:20;top:0;border-bottom:1px solid rgb(220 226 232 / 90%);background:#fffffff0;-webkit-backdrop-filter:blur(16px);backdrop-filter:blur(16px)}.site-header__inner{display:flex;width:min(1180px,calc(100% - 40px));min-height:70px;margin:0 auto;align-items:center;justify-content:space-between;gap:24px}.brand-button{display:inline-flex;min-width:0;padding:4px;border:0;border-radius:6px;align-items:center;gap:11px;background:transparent;text-align:left}.brand-button:hover{background:var(--surface-soft)}.brand-button>span:last-child{display:grid;min-width:0;gap:1px}.brand-button strong{font-size:16px;line-height:1.25}.brand-button small{overflow:hidden;color:var(--muted);font-size:11px;line-height:1.3;text-overflow:ellipsis;white-space:nowrap}.brand-mark{display:grid;width:38px;height:38px;flex:0 0 auto;border-radius:7px;place-items:center;color:#fff;background:var(--primary);box-shadow:inset 0 0 0 1px #ffffff1f}.site-nav{display:flex;align-items:center;gap:4px}.site-nav button{display:inline-flex;min-height:38px;padding:0 12px;border:0;border-radius:6px;align-items:center;gap:7px;color:var(--muted);background:transparent;font-size:14px;font-weight:700}.site-nav button:hover{color:var(--ink);background:var(--surface-muted)}.site-nav button.is-active{color:var(--primary);background:var(--primary-soft)}.site-nav .site-nav__admin{margin-left:5px;color:var(--ink-soft)}.page-container{width:min(1180px,calc(100% - 40px));min-height:calc(100vh - 142px);margin:0 auto;padding:56px 0 72px}.eyebrow{display:inline-flex;margin-bottom:12px;align-items:center;gap:7px;color:var(--primary);font-size:12px;font-weight:800;text-transform:uppercase}.page-lead{max-width:700px;margin-bottom:0;color:var(--muted);font-size:16px}.public-page-heading{display:flex;margin-bottom:34px;align-items:flex-end;justify-content:space-between;gap:30px}.privacy-pill{display:inline-flex;min-height:36px;padding:0 12px;border:1px solid var(--line);border-radius:6px;align-items:center;gap:7px;color:var(--ink-soft);background:var(--surface);box-shadow:var(--shadow-sm);font-size:13px;font-weight:700}.public-grid{display:grid;grid-template-columns:minmax(0,1.3fr) minmax(280px,.7fr);align-items:start;gap:24px}.feedback-form,.process-panel,.success-page,.tracking-search,.ticket-status-main,.ticket-status-aside{border:1px solid var(--line);border-radius:8px;background:var(--surface);box-shadow:var(--shadow-sm)}.feedback-form{overflow:hidden}.form-section{padding:28px;border-bottom:1px solid var(--line)}.section-heading{display:flex;margin-bottom:22px;align-items:flex-start;gap:12px}.section-heading>span{display:grid;width:30px;height:30px;flex:0 0 auto;border-radius:6px;place-items:center;color:var(--primary);background:var(--primary-soft);font-size:12px;font-weight:800}.section-heading h2,.section-heading h3{margin-bottom:2px}.section-heading p{margin-bottom:0;color:var(--muted);font-size:13px}.section-heading--compact{margin-bottom:18px}.section-heading--compact>span{color:var(--teal);background:var(--teal-soft)}.category-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:10px}.category-option{position:relative;display:grid;min-height:72px;padding:12px 36px 12px 12px;border:1px solid var(--line);border-radius:7px;align-items:center;grid-template-columns:38px minmax(0,1fr);gap:10px;background:var(--surface-soft);transition:border-color .14s ease,background .14s ease,transform .14s ease}.category-option:hover{border-color:#aab7c5;background:#fff;transform:translateY(-1px)}.category-option.is-selected{border-color:var(--primary);background:var(--primary-soft)}.category-option input{position:absolute;width:1px;height:1px;overflow:hidden;opacity:0}.category-option__icon{display:grid;width:38px;height:38px;border-radius:6px;place-items:center;color:var(--coral);background:var(--coral-soft)}.category-option.is-selected .category-option__icon{color:#fff;background:var(--primary)}.category-option__label{font-size:14px;font-weight:700;line-height:1.45}.category-option__check{position:absolute;top:10px;right:10px;display:none;width:20px;height:20px;border-radius:50%;place-items:center;color:#fff;background:var(--primary)}.category-option.is-selected .category-option__check{display:grid}.field{display:grid;gap:8px}.field+.field{margin-top:18px}.field__label{display:flex;align-items:center;justify-content:space-between;gap:16px;color:var(--ink-soft);font-size:13px;font-weight:800}.field__label small{color:var(--muted);font-size:11px;font-weight:500}.field input,.field textarea,.field select,.status-select select{width:100%;min-width:0;border:1px solid var(--line-strong);border-radius:6px;color:var(--ink);background:#fff;outline:none;transition:border-color .14s ease,box-shadow .14s ease}.field input,.field select,.status-select select{height:44px;padding:0 12px}.field textarea{min-height:132px;padding:12px;line-height:1.65;resize:vertical}.field input:focus,.field textarea:focus,.field select:focus,.status-select select:focus{border-color:var(--primary);box-shadow:0 0 0 3px #1f62d01f}.field input::placeholder,.field textarea::placeholder{color:#9aa5b1}.input-with-icon{position:relative;display:block}.input-with-icon>svg{position:absolute;z-index:1;top:50%;left:12px;color:var(--muted);pointer-events:none;transform:translateY(-50%)}.input-with-icon input{padding-left:38px}.input-with-icon--password input{padding-right:44px}.password-toggle{position:absolute;z-index:2;top:50%;right:6px;display:grid;width:32px;height:32px;padding:0;border:0;border-radius:6px;place-items:center;color:#74808d;background:transparent;transform:translateY(-50%)}.password-toggle:hover{color:var(--primary);background:var(--primary-soft)}.form-error{display:flex;margin:18px 28px 0;padding:11px 12px;border:1px solid #f1c2bf;border-radius:6px;align-items:flex-start;gap:8px;color:#9b332e;background:var(--coral-soft);font-size:13px;line-height:1.5}.form-error svg{flex:0 0 auto;margin-top:1px}.form-error--standalone{margin:18px 0}.form-actions{display:flex;padding:22px 28px 26px;align-items:center;justify-content:space-between;gap:18px;background:var(--surface-soft)}.form-actions>span{color:var(--muted);font-size:12px}.button{display:inline-flex;min-height:42px;padding:0 16px;border:1px solid transparent;border-radius:6px;align-items:center;justify-content:center;gap:8px;font-size:14px;font-weight:800;text-decoration:none;transition:border-color .14s ease,background .14s ease,color .14s ease,transform .14s ease}.button:hover:not(:disabled){transform:translateY(-1px)}.button--primary{border-color:var(--primary);color:#fff;background:var(--primary)}.button--primary:hover:not(:disabled){border-color:var(--primary-dark);background:var(--primary-dark)}.button--secondary{border-color:var(--line-strong);color:var(--ink-soft);background:#fff}.button--secondary:hover:not(:disabled),.button--ghost:hover:not(:disabled){border-color:#aeb9c4;color:var(--ink);background:var(--surface-muted)}.button--ghost{border-color:#ffffff24;color:#dce6f7;background:#ffffff0d}.button--large{min-height:48px;padding-inline:20px}.button--full{width:100%}.button--compact{min-height:36px;padding-inline:12px;font-size:13px}.process-panel{position:sticky;top:94px;padding:26px}.process-panel h2{font-size:20px}.process-list{display:grid;margin:22px 0;padding:0;gap:18px;list-style:none}.process-list li{display:grid;grid-template-columns:30px minmax(0,1fr);gap:11px}.process-list li>span{display:grid;width:30px;height:30px;border:1px solid var(--line);border-radius:6px;place-items:center;color:var(--primary);background:#fff;font-size:12px;font-weight:800}.process-list strong{font-size:14px}.process-list p{margin:3px 0 0;color:var(--muted);font-size:12px;line-height:1.6}.process-note{display:flex;padding:13px;border:1px solid #cfe4de;border-radius:7px;align-items:flex-start;gap:10px;color:#27665a;background:var(--teal-soft)}.process-note svg{flex:0 0 auto;margin-top:2px}.process-note p{margin:0;font-size:12px;line-height:1.6}.success-page{max-width:760px;margin:16px auto 0;padding:44px;text-align:center}.success-mark{display:grid;width:72px;height:72px;margin:0 auto 20px;border-radius:50%;place-items:center;color:var(--teal);background:var(--teal-soft);box-shadow:inset 0 0 0 1px #cce6df}.success-page .page-lead{max-width:560px;margin-right:auto;margin-left:auto}.tracking-code-box{display:flex;margin:28px 0 24px;padding:18px;border:1px solid #bfd5f8;border-radius:8px;align-items:center;justify-content:space-between;gap:18px;background:var(--primary-soft);text-align:left}.tracking-code-box>div{display:grid;gap:4px}.tracking-code-box span{color:var(--primary-dark);font-size:12px;font-weight:700}.tracking-code-box strong{font-family:Cascadia Mono,Consolas,monospace;font-size:28px;line-height:1.2}.tracking-code-box button{display:inline-flex;padding:7px 10px;border:1px solid #bfd5f8;border-radius:6px;align-items:center;gap:6px;color:var(--primary-dark);background:#fff;font-size:12px;font-weight:800}.submission-summary{display:grid;margin:0;padding:0;border-top:1px solid var(--line);border-left:1px solid var(--line);text-align:left}.submission-summary>div{padding:14px;border-right:1px solid var(--line);border-bottom:1px solid var(--line)}.submission-summary dt{margin-bottom:4px;color:var(--muted);font-size:11px}.submission-summary dd{margin:0;font-size:13px;font-weight:700}.success-actions{display:flex;margin-top:26px;justify-content:center;gap:10px}.status-page-heading{margin-bottom:28px}.tracking-search{padding:22px}.field--inline{display:grid;grid-template-columns:130px minmax(0,1fr);align-items:center;gap:18px}.field--inline .field__label{display:block}.tracking-search__controls{position:relative;display:grid;grid-template-columns:42px minmax(0,1fr) auto;align-items:center}.tracking-search__controls>svg{grid-column:1;grid-row:1;margin-left:14px;color:var(--muted)}.tracking-search__controls input{height:46px;grid-column:1 / 3;grid-row:1;padding:0 128px 0 42px;font-family:Cascadia Mono,Consolas,monospace;font-weight:700;text-transform:uppercase}.tracking-search__controls .button{z-index:1;grid-column:3;grid-row:1;margin-right:4px}.ticket-status-layout{display:grid;margin-top:24px;grid-template-columns:minmax(0,1fr) 300px;align-items:start;gap:24px}.ticket-status-main{padding:28px}.ticket-status-header{display:flex;align-items:flex-start;justify-content:space-between;gap:20px}.ticket-status-header h2{font-size:25px}.ticket-status-meta{display:flex;margin:18px 0 24px;padding-bottom:20px;border-bottom:1px solid var(--line);align-items:center;gap:18px;color:var(--muted);font-size:13px}.ticket-status-meta>span:last-child{display:inline-flex;align-items:center;gap:6px}.status-badge{display:inline-flex;width:fit-content;min-height:26px;padding:0 9px;border-radius:999px;align-items:center;gap:6px;font-size:11px;font-weight:800;white-space:nowrap}.status-badge__dot{width:6px;height:6px;border-radius:50%;background:currentColor}.status-badge--amber{color:var(--amber);background:var(--amber-soft)}.status-badge--blue{color:var(--primary);background:var(--primary-soft)}.status-badge--teal{color:var(--teal);background:var(--teal-soft)}.status-badge--slate{color:#526170;background:var(--slate-soft)}.submitted-content{padding:18px;border-left:3px solid var(--coral);border-radius:0 6px 6px 0;background:#fafbfc}.submitted-content>span,.admin-ticket-content>span{display:block;margin-bottom:8px;color:var(--muted);font-size:11px;font-weight:800}.submitted-content p,.admin-ticket-content p{margin-bottom:0;color:var(--ink-soft);font-size:14px;line-height:1.8;white-space:pre-wrap}.ticket-image-gallery,.admin-ticket-images{display:grid;margin-top:16px;grid-template-columns:repeat(4,minmax(0,1fr));gap:9px}.ticket-image-gallery a,.admin-ticket-images a{display:block;aspect-ratio:1 / 1;overflow:hidden;border:1px solid var(--line);border-radius:7px;background:var(--surface-soft)}.ticket-image-gallery img,.admin-ticket-images img{width:100%;height:100%;object-fit:cover;transition:transform .16s ease}.ticket-image-gallery a:hover img,.admin-ticket-images a:hover img{transform:scale(1.035)}.reply-section{margin-top:30px}.reply-timeline{display:grid;gap:0}.reply-item{display:grid;grid-template-columns:34px minmax(0,1fr);gap:12px}.reply-item__rail{position:relative;display:flex;justify-content:center}.reply-item__rail:after{position:absolute;top:28px;bottom:-12px;width:1px;background:var(--line);content:""}.reply-item:last-child .reply-item__rail:after{display:none}.reply-item__rail span{z-index:1;display:grid;width:26px;height:26px;border:1px solid #b9dcd4;border-radius:50%;place-items:center;color:var(--teal);background:var(--teal-soft);font-size:10px;font-weight:800}.reply-item>div:last-child{margin-bottom:18px;padding:0 0 18px;border-bottom:1px dashed var(--line)}.reply-item__meta{display:flex;margin-bottom:7px;align-items:center;justify-content:space-between;gap:12px;font-size:12px}.reply-item__meta time{color:var(--muted)}.reply-item p{margin-bottom:0;color:var(--ink-soft);font-size:14px;line-height:1.7;white-space:pre-wrap}.ticket-status-aside{padding:22px}.ticket-status-aside h3{margin-bottom:18px}.status-guide{display:grid;grid-template-columns:10px minmax(0,1fr);gap:10px}.status-guide+.status-guide{margin-top:16px}.status-guide__dot{width:8px;height:8px;margin-top:5px;border-radius:50%}.status-guide__dot--amber{background:var(--amber)}.status-guide__dot--blue{background:var(--primary)}.status-guide__dot--teal{background:var(--teal)}.status-guide strong{font-size:13px}.status-guide p{margin:2px 0 0;color:var(--muted);font-size:12px;line-height:1.55}.status-placeholder{display:grid;min-height:300px;margin-top:24px;border:1px dashed var(--line-strong);border-radius:8px;place-items:center;align-content:center;gap:6px;color:var(--muted);text-align:center;background:#ffffff8c}.status-placeholder svg{margin-bottom:8px;color:#91a0af}.status-placeholder h2{margin-bottom:0;color:var(--ink-soft)}.status-placeholder p{margin-bottom:0;font-size:13px}.empty-state{display:grid;min-height:180px;padding:28px 18px;place-items:center;align-content:center;color:var(--muted);text-align:center}.empty-state svg{margin-bottom:10px;color:#8b99a8}.empty-state strong{color:var(--ink-soft);font-size:14px}.empty-state p{margin:5px 0 0;font-size:12px}.empty-state--compact{min-height:130px;border:1px dashed var(--line);border-radius:7px}.site-footer{display:flex;width:min(1180px,calc(100% - 40px));min-height:70px;margin:0 auto;border-top:1px solid var(--line);align-items:center;justify-content:space-between;gap:20px;color:var(--muted);font-size:12px}.site-footer button{display:inline-flex;padding:6px 0;border:0;align-items:center;gap:6px;color:var(--muted);background:transparent}.site-footer button:hover{color:var(--primary)}.admin-login-page,.admin-loading{display:grid;min-height:100vh;padding:28px;place-items:center;background:linear-gradient(#ffffffe0,#ffffffe0),repeating-linear-gradient(90deg,transparent 0,transparent 31px,#e8edf1 31px,#e8edf1 32px)}.admin-login-panel{width:min(420px,100%);padding:34px;border:1px solid var(--line);border-radius:8px;background:var(--surface);box-shadow:var(--shadow-md)}.admin-login-panel__mark{display:grid;width:54px;height:54px;margin-bottom:22px;border-radius:8px;place-items:center;color:#fff;background:var(--navy)}.admin-login-panel h1{margin-bottom:10px;font-size:28px}.admin-login-panel__lead{margin-bottom:24px;color:var(--muted);font-size:14px;line-height:1.65}.admin-login-panel .form-error{margin:16px 0 0}.admin-login-panel .button{margin-top:20px}.admin-login-panel__footnote{margin:18px 0 0;color:var(--muted);font-size:11px;line-height:1.55;text-align:center}.admin-loading{align-content:center;gap:10px;color:var(--muted)}.admin-loading svg{color:var(--primary)}.admin-app{min-height:100vh;background:var(--bg)}.admin-topbar{display:flex;min-height:68px;padding:0 28px;align-items:center;justify-content:space-between;gap:22px;color:#fff;background:var(--navy)}.brand-button--light{color:#fff}.brand-button--light:hover{background:#ffffff14}.brand-button--light small{color:#b8c8e0}.admin-topbar .brand-mark{background:var(--primary)}.admin-topbar__actions{display:flex;align-items:center;gap:8px}.admin-workspace{width:min(1440px,calc(100% - 48px));margin:0 auto;padding:30px 0 44px}.admin-workspace__heading{display:flex;margin-bottom:22px;align-items:flex-end;justify-content:space-between;gap:30px}.admin-workspace__heading h1{margin-bottom:0;font-size:32px}.admin-workspace__heading>p{max-width:460px;margin-bottom:2px;color:var(--muted);font-size:13px;text-align:right}.config-status{display:inline-flex;min-height:30px;padding:0 11px;border:1px solid #e4c7a4;border-radius:999px;align-items:center;color:var(--amber);background:var(--amber-soft);font-size:12px;font-weight:800}.config-status.is-configured{border-color:#bdddd5;color:var(--teal);background:var(--teal-soft)}.config-status.is-expired{border-color:#efc5c2;color:var(--coral);background:var(--coral-soft)}.admin-success-message{display:flex;margin-bottom:16px;padding:11px 13px;border:1px solid #b9dcd4;border-radius:7px;align-items:center;gap:8px;color:#236858;background:var(--teal-soft);font-size:13px}.wecom-settings-layout{display:grid;grid-template-columns:minmax(360px,.8fr) minmax(0,1.2fr);align-items:start;gap:18px}.wecom-config-card,.wecom-log-card,.wecom-conversation-card{padding:22px;border:1px solid var(--line);border-radius:8px;background:var(--surface);box-shadow:var(--shadow-sm)}.wecom-side-stack{display:grid;gap:18px}.wecom-card-heading{display:flex;margin-bottom:20px;align-items:flex-start;justify-content:space-between;gap:16px}.wecom-card-heading h2{margin-bottom:3px;font-size:19px}.wecom-card-heading p{margin:0;color:var(--muted);font-size:12px}.wecom-card-heading>span{display:inline-flex;align-items:center;gap:5px;color:var(--muted);font-size:11px;white-space:nowrap}.wecom-config-card .field+.field{margin-top:16px}.wecom-mode-selector{display:grid;margin-bottom:18px;grid-template-columns:repeat(2,minmax(0,1fr));gap:8px}.wecom-mode-selector button{display:flex;min-height:46px;padding:0 11px;border:1px solid var(--line-strong);border-radius:7px;align-items:center;justify-content:center;gap:7px;color:var(--ink-soft);background:#fff;font-size:12px;font-weight:800}.wecom-mode-selector button.is-active{border-color:#8bb2ec;color:var(--primary);background:var(--primary-soft)}.wecom-mode-selector small{padding:2px 5px;border-radius:999px;color:var(--teal);background:var(--teal-soft);font-size:9px}.wecom-help-link{display:inline-flex;margin:-8px 0 16px;color:var(--primary);font-size:11px;font-weight:700;text-decoration:none}.wecom-help-link:hover{text-decoration:underline}.wecom-runtime{display:grid;margin-bottom:18px;padding:12px;border:1px solid var(--line);border-radius:7px;align-items:start;grid-template-columns:24px minmax(0,1fr) auto;gap:9px;color:var(--muted);background:var(--surface-soft)}.wecom-runtime>button{display:inline-flex;min-height:30px;padding:0 9px;border:1px solid currentColor;border-radius:6px;align-items:center;gap:5px;color:inherit;background:#ffffffb3;font-size:10px;font-weight:800}.wecom-runtime strong{color:var(--ink-soft);font-size:12px}.wecom-runtime p{margin:2px 0 0;overflow-wrap:anywhere;font-size:11px;line-height:1.5}.wecom-runtime.is-connected{border-color:#b9dcd4;color:var(--teal);background:var(--teal-soft)}.wecom-runtime.is-connecting{border-color:#cbd6f3;color:var(--primary);background:var(--primary-soft)}.wecom-runtime.is-failed{border-color:#efc5c2;color:var(--coral);background:var(--coral-soft)}.wecom-config-card .field__label{justify-content:flex-start;gap:7px}.wecom-config-card>.button{width:100%;margin-top:22px}.wecom-log-list,.wecom-conversation-list{display:grid;gap:8px}.wecom-conversation-item{display:flex;padding:12px;border:1px solid var(--line);border-radius:7px;align-items:center;justify-content:space-between;gap:12px;background:var(--surface-soft)}.wecom-conversation-item strong{display:block;margin-bottom:3px;font-size:12px}.wecom-conversation-item>div>span{display:block;overflow:hidden;color:var(--muted);font-size:10px;text-overflow:ellipsis;white-space:nowrap}.conversation-toggle{position:relative;width:40px;height:23px;flex:0 0 auto;padding:0;border:0;border-radius:999px;background:#c8ced6;transition:background .15s ease}.conversation-toggle span{position:absolute;top:3px;left:3px;width:17px;height:17px;border-radius:50%;background:#fff;box-shadow:0 1px 2px #17202c33;transition:transform .15s ease}.conversation-toggle.is-on{background:var(--primary)}.conversation-toggle.is-on span{transform:translate(17px)}.wecom-log-item{display:grid;padding:12px;border:1px solid var(--line);border-radius:7px;align-items:start;grid-template-columns:auto minmax(0,1fr) auto;gap:11px;background:var(--surface-soft)}.wecom-log-status{display:inline-flex;min-height:25px;padding:0 8px;border-radius:999px;align-items:center;gap:4px;font-size:10px;font-weight:800;white-space:nowrap}.wecom-log-status.is-sent{color:var(--teal);background:var(--teal-soft)}.wecom-log-status.is-failed{color:var(--coral);background:var(--coral-soft)}.wecom-log-status.is-skipped,.wecom-log-status.is-pending{color:var(--amber);background:var(--amber-soft)}.wecom-log-item strong{display:block;margin-bottom:3px;font-size:12px}.wecom-log-item p{margin:0;overflow-wrap:anywhere;color:var(--muted);font-size:11px;line-height:1.5}.wecom-log-item time{color:var(--muted);font-size:10px;white-space:nowrap}.wecom-log-empty{display:grid;min-height:180px;padding:24px;border:1px dashed var(--line);border-radius:7px;place-items:center;color:var(--muted);background:var(--surface-soft);font-size:12px;text-align:center}.links-workspace{display:grid;grid-template-columns:340px minmax(0,1fr);align-items:start;gap:18px}.link-list-pane,.link-detail-pane{padding:20px;border:1px solid var(--line);border-radius:8px;background:var(--surface);box-shadow:var(--shadow-sm)}.link-list{display:grid;gap:8px}.link-search{position:relative;display:block;margin-bottom:12px}.link-search>svg{position:absolute;top:50%;left:11px;color:var(--muted);pointer-events:none;transform:translateY(-50%)}.link-search input{width:100%;height:40px;padding:0 11px 0 36px;border:1px solid var(--line-strong);border-radius:6px;color:var(--ink);background:#fff;outline:none}.link-search input:focus{border-color:var(--primary);box-shadow:0 0 0 3px #1f62d01f}.link-list-item{display:grid;width:100%;padding:13px;border:1px solid var(--line);border-radius:7px;align-items:start;grid-template-columns:10px minmax(0,1fr);gap:9px;background:var(--surface-soft);text-align:left}.link-list-item:hover{border-color:#aebbc8;background:#fff}.link-list-item.is-selected{border-color:#8bb2ec;background:var(--primary-soft);box-shadow:inset 3px 0 0 var(--primary)}.link-state{width:8px;height:8px;margin-top:5px;border-radius:50%;background:#aeb7c0}.link-state.is-on{background:var(--teal)}.link-list-item strong{display:block;margin-bottom:4px;font-size:13px}.link-list-item p{margin:0 0 5px;overflow-wrap:anywhere;color:var(--muted);font-size:11px}.link-list-item small{color:#83909e;font-size:10px}.link-detail-pane{min-height:560px}.link-detail-header{display:flex;margin-bottom:20px;align-items:flex-start;justify-content:space-between;gap:18px}.link-detail-header__title{display:flex;align-items:center;gap:10px}.link-detail-header h2{margin:0}.link-detail-header p{margin:6px 0 0;color:var(--muted);font-size:12px}.link-detail-actions{display:flex;flex-wrap:wrap;justify-content:flex-end;gap:7px}.link-detail-actions .button{text-decoration:none}.button--danger{border-color:#edc2bf;color:#b63833;background:#fff3f2}.button--danger:hover:not(:disabled){border-color:#d94f4a;color:#fff;background:#d94f4a}.link-connection-summary{display:flex;margin:18px 0;padding:12px;border:1px solid #cbd6f3;border-radius:7px;align-items:center;gap:10px;color:var(--primary);background:var(--primary-soft)}.link-connection-summary div{display:grid;gap:2px}.link-connection-summary strong{font-size:12px}.link-connection-summary span{color:var(--muted);font-size:10px}.link-expiry-summary{display:grid;margin:-8px 0 18px;padding:12px;border:1px solid #d8e5df;border-radius:7px;align-items:center;grid-template-columns:24px minmax(0,1fr) auto;gap:10px;color:var(--teal);background:var(--teal-soft)}.link-expiry-summary.is-expired{border-color:#efc5c2;color:var(--coral);background:var(--coral-soft)}.link-expiry-summary>div:nth-child(2){display:grid;gap:2px}.link-expiry-summary strong{font-size:12px}.link-expiry-summary span{color:var(--muted);font-size:10px}.link-renew-controls{display:flex;align-items:center;gap:6px}.link-renew-controls input{width:76px;height:32px;padding:0 8px;border:1px solid var(--line-strong);border-radius:6px;background:#fff;font-size:11px}.link-editor{margin-top:18px;padding-top:18px;border-top:1px solid var(--line)}.link-editor .field+.field{margin-top:14px}.link-editor>.button{margin-top:18px}.link-conversations{margin-top:22px;padding-top:20px;border-top:1px solid var(--line)}.user-auth-page,.user-center-loading{display:grid;min-height:100vh;padding:24px;place-items:center;background:var(--bg)}.user-center-loading{align-content:center;gap:10px;color:var(--muted)}.user-center-loading svg{color:var(--primary)}.user-auth-card{width:min(430px,100%);padding:32px;border:1px solid var(--line);border-radius:8px;background:#fff;box-shadow:var(--shadow-md)}.user-auth-card__mark{display:grid;width:52px;height:52px;margin-bottom:20px;border-radius:8px;place-items:center;color:#fff;background:var(--navy)}.user-auth-card h1{margin-bottom:9px;font-size:28px}.user-auth-card__lead{margin-bottom:20px;color:var(--muted);font-size:13px}.user-auth-tabs{display:grid;margin-bottom:18px;grid-template-columns:repeat(2,1fr);gap:6px}.user-auth-tabs button{min-height:38px;border:1px solid var(--line);border-radius:6px;color:var(--muted);background:var(--surface-soft);font-weight:800}.user-auth-tabs button.is-active{border-color:#9ab9eb;color:var(--primary);background:var(--primary-soft)}.user-auth-card form{display:grid;gap:15px}.user-auth-card form .form-error{margin:0}.text-link-button{width:100%;margin-top:16px;padding:8px;border:0;color:var(--muted);background:transparent;font-size:12px}.user-center-app{min-height:100vh;background:var(--bg)}.user-center-topbar{display:flex;min-height:68px;padding:0 28px;border-bottom:1px solid var(--line);align-items:center;justify-content:space-between;gap:20px;background:#fff}.user-center-workspace{width:min(1340px,calc(100% - 48px));margin:0 auto;padding:30px 0 50px}.user-center-heading{display:flex;margin-bottom:22px;align-items:flex-end;justify-content:space-between;gap:20px}.user-center-heading h1{margin:0;font-size:32px}.usage-pill{display:inline-flex;min-height:34px;padding:0 12px;border:1px solid #cbd6f3;border-radius:999px;align-items:center;color:var(--primary);background:var(--primary-soft);font-size:12px;font-weight:800}.feature-disabled{margin-bottom:16px;padding:12px 14px;border:1px solid #efc5c2;border-radius:7px;color:#a23833;background:var(--coral-soft);font-size:13px}.short-link-admin-grid{display:grid;grid-template-columns:390px minmax(0,1fr);align-items:start;gap:18px}.short-link-admin-side{display:grid;align-content:start;gap:18px}.short-link-heading-actions{display:flex;align-items:center;gap:10px}.short-link-create-card,.short-link-list-card,.short-link-settings-card,.short-link-admin-list{padding:22px;border:1px solid var(--line);border-radius:8px;background:#fff;box-shadow:var(--shadow-sm)}.short-link-create-card .field+.field{margin-top:15px}.short-link-form-actions{display:flex;margin-top:20px;gap:8px}.short-link-list{display:grid;gap:10px}.short-link-item{padding:15px;border:1px solid var(--line);border-radius:7px;background:var(--surface-soft)}.short-link-item__header{display:flex;margin-bottom:10px;align-items:flex-start;justify-content:space-between;gap:12px}.short-link-item__header>div{display:flex;align-items:center;gap:8px}.short-link-item__header time{color:var(--muted);font-size:10px}.short-link-status{display:inline-flex;min-height:23px;padding:0 7px;border-radius:999px;align-items:center;color:var(--amber);background:var(--amber-soft);font-size:9px;font-weight:800}.short-link-status.is-active{color:var(--teal);background:var(--teal-soft)}.short-link-url{display:flex;width:100%;padding:9px 10px;border:1px solid #cbd6f3;border-radius:6px;align-items:center;justify-content:space-between;gap:10px;color:var(--primary);background:#f5f8fe;font-family:Cascadia Mono,Consolas,monospace;font-size:11px;text-align:left}.short-link-url span{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.short-link-target{margin:10px 0;overflow:hidden;color:var(--muted);font-size:11px;text-overflow:ellipsis;white-space:nowrap}.short-link-stats,.short-link-actions{display:flex;flex-wrap:wrap;gap:8px 14px;color:var(--muted);font-size:10px}.short-link-stats span{display:inline-flex;align-items:center;gap:4px}.short-link-actions{margin-top:12px;padding-top:11px;border-top:1px solid var(--line)}.short-link-actions button,.short-link-actions a{display:inline-flex;padding:4px 0;border:0;align-items:center;gap:4px;color:var(--primary);background:transparent;font-size:11px;font-weight:700;text-decoration:none}.short-link-actions .is-danger{color:var(--coral)}.short-link-visits{margin-top:16px;padding-top:16px;border-top:1px solid var(--line)}.short-link-visit-row{display:flex;padding:8px 0;border-bottom:1px dashed var(--line);justify-content:space-between;gap:12px;color:var(--muted);font-size:11px}.short-link-settings-card{margin-bottom:18px}.switch-row{display:flex;margin-bottom:18px;padding:13px;border:1px solid var(--line);border-radius:7px;align-items:center;justify-content:space-between;gap:18px;background:var(--surface-soft)}.switch-row span{display:grid;gap:3px}.switch-row strong{font-size:13px}.switch-row small{color:var(--muted);font-size:10px}.switch-row input[type=checkbox]{width:44px;height:24px;accent-color:var(--primary)}.short-link-settings-grid{display:grid;margin-bottom:18px;grid-template-columns:repeat(2,minmax(0,1fr));gap:14px}.short-link-admin-filters{display:grid;margin-bottom:16px;grid-template-columns:repeat(2,minmax(0,1fr));gap:10px}.short-link-admin-table{display:grid;gap:9px}.short-link-admin-row{display:grid;padding:14px;border:1px solid var(--line);border-radius:7px;align-items:start;grid-template-columns:minmax(0,1fr) 190px;gap:12px 18px;background:var(--surface-soft)}.short-link-admin-row__primary{display:grid;min-width:0;gap:7px}.short-link-admin-row__identity{display:grid;min-width:0;gap:3px}.short-link-admin-row__primary strong{font-size:13px}.short-link-admin-row__identity span,.short-link-admin-row__target{overflow:hidden;color:var(--muted);font-size:10px;text-overflow:ellipsis;white-space:nowrap}.short-link-admin-row__target{color:var(--primary);text-decoration:none}.short-link-admin-row__generated{display:flex;min-width:0;align-items:center;gap:8px;padding:7px 10px;border:1px solid var(--line);border-radius:6px;background:var(--surface)}.short-link-admin-row__generated-label{flex:none;color:var(--muted);font-size:10px}.short-link-admin-row__generated code{min-width:0;color:var(--ink);font-family:ui-monospace,SFMono-Regular,Menlo,Consolas,monospace;font-size:11px;white-space:normal;word-break:break-all;-webkit-user-select:all;user-select:all}.short-link-admin-row__stats{display:grid;gap:4px;color:var(--muted);font-size:10px}.short-link-admin-row__stats span{display:inline-flex;align-items:center;gap:4px}.short-link-admin-row__actions{display:flex;grid-column:1 / -1;flex-wrap:wrap;gap:6px}.admin-grid{display:grid;min-width:0;grid-template-columns:390px minmax(0,1fr);align-items:start;gap:18px}.ticket-list-pane,.ticket-detail-pane{min-width:0;border:1px solid var(--line);border-radius:8px;background:var(--surface);box-shadow:var(--shadow-sm)}.ticket-list-pane{position:sticky;top:18px;padding:18px}.ticket-list-pane__header{display:flex;margin-bottom:16px;align-items:center;justify-content:space-between}.ticket-list-pane__actions{display:flex;align-items:center;gap:8px}.ticket-list-pane__header h2{margin-bottom:0;font-size:20px}.ticket-count{display:grid;min-width:28px;height:28px;padding:0 8px;border-radius:999px;place-items:center;color:var(--primary);background:var(--primary-soft);font-size:12px;font-weight:800}.admin-filters{display:grid;padding:14px;border:1px solid var(--line);border-radius:7px;gap:11px;background:var(--surface-soft)}.field--compact{gap:5px}.field--compact .field__label{font-size:11px}.field--compact input,.field--compact select{height:38px;font-size:12px}.mobile-filter-button{display:none;width:100%}.ticket-list{display:grid;max-height:calc(100vh - 365px);margin-top:14px;gap:8px;overflow-y:auto;scrollbar-width:thin}.ticket-list-item{display:block;width:100%;padding:14px;border:1px solid var(--line);border-radius:7px;background:#fff;text-align:left;transition:border-color .14s ease,background .14s ease,box-shadow .14s ease}.ticket-list-item:hover{border-color:#aebbc8;background:var(--surface-soft)}.ticket-list-item.is-selected{border-color:#8bb2ec;background:var(--primary-soft);box-shadow:inset 3px 0 0 var(--primary)}.ticket-list-item__topline,.ticket-list-item__footer{display:flex;align-items:center;justify-content:space-between;gap:10px}.ticket-list-item__topline{margin-bottom:11px}.ticket-list-item__topline time{color:var(--muted);font-size:10px;white-space:nowrap}.ticket-list-item>strong{display:block;margin-bottom:6px;font-size:13px}.ticket-list-item>p{display:-webkit-box;overflow:hidden;margin-bottom:12px;color:var(--muted);font-size:12px;line-height:1.55;-webkit-box-orient:vertical;-webkit-line-clamp:2}.ticket-list-item__footer{color:#82909f;font-size:10px}.ticket-list-item__footer>span:last-child{display:inline-flex;align-items:center;gap:4px}.ticket-skeleton,.detail-skeleton{border-radius:6px;background:linear-gradient(90deg,#eef1f4 25%,#f7f8f9 37%,#eef1f4 63%);background-size:400% 100%;animation:skeleton 1.2s ease infinite}.ticket-skeleton{height:126px}@keyframes skeleton{0%{background-position:100% 0}to{background-position:0 0}}.ticket-detail-pane{min-height:680px;padding:28px}.ticket-detail-pane--empty{display:grid;place-items:center;align-content:center;color:var(--muted);text-align:center}.ticket-detail-pane--empty h2{margin:12px 0 2px;color:var(--ink-soft)}.ticket-detail-pane--empty p{margin-bottom:0;font-size:13px}.ticket-detail-header{display:flex;align-items:flex-start;justify-content:space-between;gap:24px}.ticket-detail-header__meta{display:flex;margin-bottom:12px;align-items:center;gap:10px;color:var(--muted);font-size:11px}.ticket-detail-header h2{margin-bottom:0;font-size:26px}.status-select{display:grid;min-width:150px;gap:5px}.status-select span{color:var(--muted);font-size:11px;font-weight:800}.status-select select{height:40px;font-size:13px;font-weight:700}.ticket-detail-meta{display:flex;margin:20px 0 24px;padding:14px 0;border-top:1px solid var(--line);border-bottom:1px solid var(--line);flex-wrap:wrap;gap:12px 24px;color:var(--muted);font-size:12px}.ticket-detail-meta span{display:inline-flex;align-items:center;gap:6px}.admin-ticket-content{padding:20px;border-left:3px solid var(--coral);border-radius:0 7px 7px 0;background:#fafbfc}.admin-reply-section{margin-top:28px}.admin-reply-list{display:grid;gap:12px}.admin-reply-item{display:grid;padding:15px;border:1px solid var(--line);border-radius:7px;grid-template-columns:28px minmax(0,1fr);gap:10px;background:var(--surface-soft)}.admin-reply-item__index{display:grid;width:26px;height:26px;border-radius:50%;place-items:center;color:var(--teal);background:var(--teal-soft);font-size:10px;font-weight:800}.admin-reply-item__meta{display:flex;margin-bottom:5px;justify-content:space-between;gap:10px;font-size:12px}.admin-reply-item__meta time{color:var(--muted)}.admin-reply-item p{margin-bottom:0;color:var(--ink-soft);font-size:13px;line-height:1.7;white-space:pre-wrap}.inline-empty{padding:16px;border:1px dashed var(--line);border-radius:7px;color:var(--muted);background:var(--surface-soft);font-size:12px}.reply-composer{margin-top:26px;padding:18px;border:1px solid #b9cff1;border-radius:8px;background:#f6f9fe}.reply-composer .field+.field{margin-top:0}.reply-composer__actions{display:flex;margin-top:12px;align-items:center;justify-content:space-between;gap:16px}.reply-composer__actions>span{color:var(--muted);font-size:11px}.detail-skeleton{height:90px;margin-bottom:16px}.detail-skeleton--title{width:48%;height:42px}.detail-skeleton--large{height:280px}.drawer-backdrop{position:fixed;z-index:60;top:0;right:0;bottom:0;left:0;display:grid;align-items:end;background:#111d2d73}.filter-drawer{width:100%;max-height:86vh;padding:22px;overflow-y:auto;border-radius:8px 8px 0 0;background:#fff;animation:drawer-in .18s ease-out}@keyframes drawer-in{0%{transform:translateY(18px);opacity:0}to{transform:translateY(0);opacity:1}}.filter-drawer__header{display:flex;margin-bottom:18px;align-items:flex-start;justify-content:space-between}.filter-drawer__header h2{margin-bottom:0}.filter-drawer__body{display:grid;gap:14px}.icon-button{display:grid;width:38px;height:38px;border:1px solid var(--line);border-radius:6px;place-items:center;background:#fff}@media(max-width:980px){.public-grid,.ticket-status-layout{grid-template-columns:1fr}.process-panel,.ticket-list-pane{position:static}.process-panel{display:grid;grid-template-columns:minmax(0,1fr) minmax(260px,1fr);gap:20px}.process-panel>.eyebrow,.process-panel>h2{grid-column:1}.process-panel>.process-list{grid-column:1}.process-panel>.process-note{grid-column:2;grid-row:1 / span 3;align-self:center}.admin-grid{grid-template-columns:340px minmax(0,1fr)}}@media(max-width:820px){.site-header__inner{width:min(100% - 28px,1180px)}.site-nav button{padding-inline:9px;font-size:0;gap:0}.site-nav button svg{width:19px;height:19px}.site-nav .site-nav__admin{margin-left:0}.page-container{width:min(100% - 28px,1180px);padding-top:36px}.public-page-heading{align-items:flex-start;flex-direction:column;gap:16px}.admin-workspace{width:min(100% - 28px,1440px)}.admin-workspace__heading{align-items:flex-start;flex-direction:column;gap:8px}.admin-workspace__heading>p{text-align:left}.admin-grid,.wecom-settings-layout,.links-workspace,.short-link-admin-grid,.short-link-admin-row{grid-template-columns:1fr}.link-detail-header{flex-direction:column}.link-detail-actions{width:100%;justify-content:flex-start}.link-expiry-summary{grid-template-columns:24px minmax(0,1fr)}.link-renew-controls{grid-column:1 / -1}.ticket-list-pane{padding:16px}.admin-filters--desktop{display:none}.mobile-filter-button{display:inline-flex}.ticket-list{max-height:none}.ticket-detail-pane{min-height:500px}}@media(max-width:640px){h1{font-size:32px}.site-header__inner{min-height:64px;gap:10px}.brand-button small{display:none}.brand-mark{width:35px;height:35px}.page-container{padding:28px 0 54px}.public-grid{gap:16px}.form-section{padding:21px 18px}.category-grid{grid-template-columns:1fr}.form-actions{padding:18px;align-items:stretch;flex-direction:column}.form-actions .button{width:100%}.form-actions>span{text-align:center}.form-error{margin:14px 18px 0}.process-panel{display:block;padding:22px}.process-panel>.process-note{margin-top:20px}.success-page{padding:30px 20px}.tracking-code-box{align-items:stretch;flex-direction:column}.tracking-code-box strong{font-size:24px}.submission-summary{grid-template-columns:1fr}.success-actions{flex-direction:column}.success-actions .button{width:100%}.tracking-search{padding:18px}.field--inline{grid-template-columns:1fr}.tracking-search__controls{grid-template-columns:42px minmax(0,1fr)}.tracking-search__controls input{padding-right:12px}.tracking-search__controls .button{width:100%;margin:10px 0 0;grid-column:1 / 3;grid-row:2}.ticket-status-main,.ticket-status-aside{padding:20px}.ticket-status-header{flex-direction:column}.ticket-status-header .button{width:100%}.ticket-status-meta{align-items:flex-start;flex-direction:column;gap:10px}.site-footer{width:calc(100% - 28px);padding:16px 0;align-items:flex-start;flex-direction:column;justify-content:center;gap:5px}.admin-topbar{min-height:64px;padding:0 14px}.admin-topbar .brand-button small{display:none}.admin-topbar__actions{gap:4px}.admin-topbar__actions .button{min-width:38px;padding-inline:9px;font-size:0}.admin-topbar__actions .button svg{width:18px;height:18px}.admin-workspace{padding-top:22px}.wecom-config-card,.wecom-log-card,.wecom-conversation-card{padding:18px}.wecom-card-heading{align-items:flex-start;flex-direction:column}.user-center-topbar{padding:0 14px}.user-center-workspace{width:calc(100% - 28px);padding-top:22px}.user-center-heading{align-items:flex-start;flex-direction:column}.user-center-heading h1{font-size:27px}.short-link-settings-grid,.short-link-admin-filters{grid-template-columns:1fr}.short-link-heading-actions{width:100%;align-items:flex-start;flex-direction:column}.short-link-create-card,.short-link-list-card,.short-link-settings-card,.short-link-admin-list{padding:18px}.short-link-admin-row__actions{flex-wrap:wrap}.wecom-log-item{grid-template-columns:1fr}.wecom-log-item time{white-space:normal}.admin-workspace__heading h1{font-size:28px}.ticket-detail-pane{padding:20px}.ticket-detail-header{flex-direction:column}.status-select{width:100%}.ticket-detail-header h2{font-size:22px}.ticket-detail-meta{align-items:flex-start;flex-direction:column;gap:9px}.reply-composer__actions{align-items:stretch;flex-direction:column}.reply-composer__actions .button{width:100%}.admin-login-page{padding:16px}.admin-login-panel{padding:26px 20px}}@media(prefers-reduced-motion:reduce){*,*:before,*:after{scroll-behavior:auto!important;animation-duration:.01ms!important;animation-iteration-count:1!important;transition-duration:.01ms!important}}.visually-hidden{position:absolute!important;width:1px!important;height:1px!important;padding:0!important;overflow:hidden!important;clip:rect(0,0,0,0)!important;white-space:nowrap!important;border:0!important}.complaint-app{min-height:100vh;background:#f3f4f6}.complaint-topbar{position:sticky;z-index:30;top:0;border-bottom:1px solid #e2e6ea;background:#fffffff5;-webkit-backdrop-filter:blur(18px);backdrop-filter:blur(18px)}.complaint-topbar__inner{display:grid;width:min(720px,100%);min-height:68px;margin:0 auto;padding:0 16px;align-items:center;grid-template-columns:64px minmax(0,1fr) 90px}.complaint-topbar__back,.complaint-topbar__spacer,.complaint-user-center-link{width:64px}.complaint-user-center-link{display:inline-flex;height:34px;padding:0 7px;border:0;border-radius:6px;align-items:center;justify-content:center;gap:4px;color:var(--primary);background:transparent;font-size:11px;font-weight:700;justify-self:end}.complaint-user-center-link:hover{background:var(--primary-soft)}.complaint-topbar__back{display:grid;width:38px;height:38px;padding:0;border:0;border-radius:7px;place-items:center;background:transparent}.complaint-topbar__back:hover{background:#f0f2f5}.complaint-topbar__title{min-width:0;text-align:center}.complaint-topbar__title h1{margin:0;font-size:17px;line-height:1.3}.complaint-main{width:min(660px,100%);margin:0 auto;padding:26px 16px 60px}.complaint-choice-page{overflow:hidden;border:1px solid #e0e4e8;border-radius:8px;background:#fff;box-shadow:0 10px 30px #1822300d}.complaint-choice-page__heading{padding:24px 22px 18px;border-bottom:1px solid #eaedf0}.complaint-choice-page__heading .eyebrow{margin-bottom:8px}.complaint-choice-page__heading h2{margin:0;font-size:18px;font-weight:600;line-height:1.45}.complaint-choice-list{display:grid}.complaint-choice-row{position:relative;display:grid;min-height:68px;padding:13px 18px;border:0;border-bottom:1px solid #edf0f2;align-items:center;grid-template-columns:minmax(0,1fr) 24px;gap:10px;background:#fff;text-align:left;transition:background .14s ease,padding .14s ease}.complaint-choice-row:last-child{border-bottom:0}.complaint-choice-row:hover{padding-right:15px;background:#f7f9fb}.complaint-choice-row>span:first-child{font-size:16px;font-weight:400;line-height:1.5}.complaint-choice-row>svg{color:#9ba3ad}.complaint-note-link{display:flex;min-height:36px;margin-top:10px;border:0;border-radius:0;align-items:center;justify-content:center;gap:7px;color:#5b69d0;background:transparent;font-size:13px}.complaint-note-link button{padding:6px 10px;border:0;color:#5b69d0;background:transparent;font-size:14px;font-weight:400}.complaint-form{padding:22px;border:1px solid #e0e4e8;border-radius:8px;background:#fff;box-shadow:0 10px 30px #1822300d}.complaint-form__heading{margin-bottom:24px;padding-bottom:18px;border-bottom:1px solid #eaedf0}.complaint-form__heading h2{margin-bottom:9px;font-size:22px}.complaint-form__path{display:flex;align-items:center;flex-wrap:wrap;gap:4px;color:#697687;font-size:12px}.complaint-form__path span{max-width:100%;overflow-wrap:anywhere}.complaint-form-group+.complaint-form-group{margin-top:22px}.complaint-form-group>label{display:flex;margin-bottom:8px;align-items:center;gap:5px;color:#4d5865;font-size:14px;font-weight:700}.complaint-form-group>label i{color:#e34c48;font-style:normal}.complaint-upload-count{margin-left:3px;color:#6672d8;font-weight:800}.complaint-optional{color:#929ba5;font-size:12px;font-weight:500}.complaint-form-group>input,.complaint-form-group>textarea{width:100%;min-width:0;padding:12px 14px;border:1.5px solid #dfe3e8;border-radius:7px;color:#202731;background:#fafbfc;outline:none;transition:border-color .14s ease,background .14s ease,box-shadow .14s ease}.complaint-form-group>input{height:48px}.complaint-form-group>textarea{min-height:138px;line-height:1.7;resize:vertical}.complaint-form-group>input:focus,.complaint-form-group>textarea:focus{border-color:#6672d8;background:#fff;box-shadow:0 0 0 3px #6672d81c}.complaint-field-error{display:block;margin-top:6px;color:#d9433f;font-size:12px;line-height:1.45}.complaint-upload-grid{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:10px}.complaint-upload-preview,.complaint-upload-add{position:relative;width:100%;aspect-ratio:1 / 1;overflow:hidden;border-radius:8px}.complaint-upload-preview{border:1px solid #dfe3e8;background:#f7f8fa}.complaint-upload-preview img{width:100%;height:100%;object-fit:cover}.complaint-upload-preview button{position:absolute;top:5px;right:5px;display:grid;width:24px;height:24px;padding:0;border:2px solid #ffffff;border-radius:50%;place-items:center;color:#fff;background:#d9433f}.complaint-upload-add{display:grid;border:1px solid #d9d9d9;border-radius:0;place-items:center;color:#c5c5c5;background:#fff}.complaint-upload-add:hover{border-color:#bdbdbd;color:#ababab;background:#fff}.complaint-form-alert{display:flex;margin-top:16px;padding:11px 12px;border:1px solid #efc5c2;border-radius:7px;align-items:flex-start;gap:8px;color:#a23833;background:#fff2f1;font-size:12px;line-height:1.5}.complaint-submit-button{display:inline-flex;width:100%;min-height:50px;margin-top:24px;padding:0 18px;border:0;border-radius:8px;align-items:center;justify-content:center;gap:8px;color:#fff;background:#2a9d61;box-shadow:0 10px 22px #2a9d6133;font-size:17px;font-weight:800}.complaint-submit-button:hover:not(:disabled){background:#238854}.is-spinning{animation:spin .8s linear infinite}@keyframes spin{to{transform:rotate(360deg)}}.complaint-submit-success{display:flex;width:min(520px,100%);min-height:100vh;padding:40px 20px;border:0;align-items:center;justify-content:center;flex-direction:column;background:#fff;box-shadow:none;text-align:center}.complaint-app--success,.complaint-main--success{background:#fff}.complaint-main--success{display:grid;width:100%;min-height:100vh;padding:0;place-items:center}.complaint-submit-success__mark{display:grid;width:82px;height:82px;margin:0 auto 26px;border-radius:50%;place-items:center;color:#fff;background:#08b864}.complaint-submit-success h2{margin-bottom:14px;font-size:27px;font-weight:600}.complaint-submit-success>p{margin-bottom:38px;color:#8a8f96;font-size:16px}.complaint-success-close{width:156px;min-height:56px;padding:0 24px;border:0;border-radius:8px;color:#fff;background:#07c160;font-size:18px;font-weight:500}.complaint-success-close:hover{background:#06ad56}.terms-backdrop{position:fixed;z-index:80;top:0;right:0;bottom:0;left:0;display:grid;padding:20px;place-items:center;background:#141c268f;-webkit-backdrop-filter:blur(3px);backdrop-filter:blur(3px)}.terms-modal{width:min(560px,100%);max-height:min(760px,calc(100vh - 40px));overflow:hidden;border-radius:8px;background:#fff;box-shadow:0 24px 70px #0a121c47}.terms-modal>header{display:flex;padding:20px 22px;border-bottom:1px solid #e4e8ec;align-items:flex-start;justify-content:space-between;gap:18px}.terms-modal>header h2{margin:0}.terms-modal>header button{display:grid;width:34px;height:34px;padding:0;border:0;border-radius:6px;place-items:center;background:#f1f3f5}.terms-modal__content{max-height:calc(100vh - 170px);padding:20px 22px 28px;overflow-y:auto;overscroll-behavior:contain}.terms-modal__content p{margin-bottom:16px;color:#4f5a66;font-size:13px;line-height:1.8}.terms-modal__content p:last-child{margin-bottom:0}.terms-modal__content strong{color:#27313c;font-size:14px}@media(max-width:520px){.complaint-main{padding:18px 12px 42px}.complaint-choice-page__heading{padding:20px 17px 15px}.complaint-choice-page__heading h2{font-size:18px}.complaint-choice-row{min-height:62px;padding:11px 14px;grid-template-columns:minmax(0,1fr) 20px;gap:8px}.complaint-choice-row>span:first-child{font-size:16px}.complaint-form{padding:18px 16px}.complaint-form__heading h2{font-size:20px}.complaint-submit-success{padding:38px 18px}.ticket-image-gallery,.admin-ticket-images{grid-template-columns:repeat(3,minmax(0,1fr))}}@media(max-width:700px){.terms-backdrop{padding:12px;place-items:center}.terms-modal{display:flex;width:min(565px,100%);height:auto;max-height:calc(100dvh - 24px);border-radius:8px;flex-direction:column}.terms-modal>header{padding:16px 18px;flex:0 0 auto}.terms-modal__content{max-height:calc(100dvh - 100px);min-height:0;padding:14px 18px 24px;flex:1;overflow-y:auto;-webkit-overflow-scrolling:touch;touch-action:pan-y}.terms-modal__content p{margin-bottom:8px;font-size:12px;line-height:1.55}.terms-modal__content strong{font-size:12.5px}}.complaint-tracking-card{display:grid;width:100%;margin-top:22px;padding:18px 20px;border:1px solid #dbe3ec;border-radius:12px;gap:8px;background:#f7f9fc;text-align:center}.complaint-tracking-card__label{display:flex;align-items:center;justify-content:center;gap:6px;color:var(--muted);font-size:13px;font-weight:600}.complaint-tracking-card__label small{color:var(--muted);font-size:12px;font-weight:400}.complaint-tracking-card strong{padding:6px 0;color:var(--primary-dark);font-family:SFMono-Regular,Consolas,Liberation Mono,monospace;font-size:26px;letter-spacing:.18em}.complaint-tracking-card p{margin:0;color:var(--muted);font-size:12.5px;line-height:1.6}.complaint-tracking-card__actions{display:flex;justify-content:center;gap:10px;margin-top:4px}.complaint-tracking-card__copy,.complaint-tracking-card__query{min-height:38px;padding:0 16px;border-radius:8px;font-size:13.5px;font-weight:600}.complaint-tracking-card__copy{border:1px solid var(--line-strong);color:var(--ink-soft);background:#fff}.complaint-tracking-card__query{border:0;color:#fff;background:var(--primary)}.complaint-invalid-link{display:grid;justify-items:center;gap:10px;padding-top:48px;text-align:center}.complaint-invalid-link__mark{display:grid;width:64px;height:64px;border-radius:50%;place-items:center;color:var(--amber);background:var(--amber-soft)}.complaint-invalid-link h2{margin:6px 0 0;font-size:20px}.complaint-invalid-link p{max-width:420px;margin:0;color:var(--muted);font-size:14px;line-height:1.7}.complaint-invalid-link .complaint-submit-button{width:100%;margin-top:18px}.link-offline-alert{display:flex;align-items:flex-start;gap:12px;margin:0 0 16px;padding:12px 14px;border:1px solid #f0d9b5;border-radius:8px;color:var(--amber);background:var(--amber-soft)}.link-offline-alert--info{border-color:#c9dcf8;color:var(--primary-dark);background:var(--primary-soft)}.link-offline-alert strong{display:block;font-size:13.5px}.link-offline-alert p{margin:2px 0 0;color:inherit;font-size:12.5px;line-height:1.6;opacity:.86}.wecom-log-status.is-partial{color:var(--amber);background:var(--amber-soft)}.link-heading-actions{display:flex;align-items:center;gap:8px;flex-wrap:wrap}.guide-workspace{max-width:1180px}.guide-alert{display:flex;align-items:flex-start;gap:12px;margin-bottom:18px;padding:14px 16px;border:1px solid #f0d9b5;border-radius:10px;color:var(--amber);background:var(--amber-soft)}.guide-alert strong{display:block;font-size:14px}.guide-alert p{margin:4px 0 0;color:inherit;font-size:13px;line-height:1.7}.guide-grid{display:grid;grid-template-columns:minmax(0,1fr) 340px;gap:16px;align-items:start}.guide-steps{display:grid;gap:12px}.guide-step{display:flex;gap:14px;padding:16px 18px;border:1px solid var(--line);border-radius:10px;background:var(--surface);box-shadow:var(--shadow-sm)}.guide-step__index{display:grid;width:28px;height:28px;flex:0 0 auto;border-radius:50%;place-items:center;color:#fff;background:var(--primary);font-size:13px;font-weight:700}.guide-step__body{min-width:0}.guide-step__body h2{margin:2px 0 6px;font-size:16px}.guide-step__body>p{margin:0 0 8px;color:var(--ink-soft);font-size:13.5px;line-height:1.7}.guide-step__body ul{margin:0 0 10px;padding-left:18px;color:var(--muted);font-size:13px;line-height:1.75}.guide-step__body li+li{margin-top:2px}.guide-side{display:grid;gap:16px;position:sticky;top:16px}.guide-links{display:grid;gap:8px}.guide-notes{display:grid;gap:10px;margin:0;padding:0;list-style:none}.guide-notes li{display:flex;gap:8px;align-items:flex-start;color:var(--ink-soft);font-size:13px;line-height:1.6}.guide-notes li svg{flex:0 0 auto;margin-top:3px;color:var(--primary)}.guide-copy-row{display:flex;align-items:center;gap:8px;margin-top:12px}.guide-copy-row code{flex:1;min-width:0;padding:8px 10px;border:1px solid var(--line);border-radius:6px;background:var(--surface-soft);font-size:12px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.guide-table-card{margin-top:16px;border:1px solid var(--line);border-radius:10px;background:var(--surface);box-shadow:var(--shadow-sm);overflow:hidden}.guide-table th,.guide-table td{vertical-align:top}.guide-table td{font-size:13px;line-height:1.65}.guide-done{display:flex;align-items:center;gap:8px;margin-top:16px;padding:12px 16px;border-radius:10px;color:var(--teal);background:var(--teal-soft);font-size:13.5px}.settings-actions{display:flex;align-items:center;gap:10px;margin-top:16px}.settings-actions .button{min-width:180px}.live-pill{display:inline-flex;align-items:center;gap:6px;margin-left:10px;padding:3px 10px;border-radius:999px;color:var(--muted);background:var(--surface-muted);font-size:12px;white-space:nowrap}.live-pill .dot{width:6px;height:6px;border-radius:50%;background:var(--line-strong)}.live-pill.is-on{color:var(--teal);background:var(--teal-soft)}.live-pill.is-on .dot{background:var(--teal);animation:live-pulse 1.6s ease-in-out infinite}@keyframes live-pulse{0%,to{opacity:1}50%{opacity:.35}}@media(max-width:980px){.guide-grid{grid-template-columns:minmax(0,1fr)}.guide-side{position:static}}@media(max-width:640px){.guide-step{padding:14px;gap:10px}.guide-step__body h2{font-size:15px}.guide-copy-row{flex-wrap:wrap}}